COVID-19

Vouchers and refunds

• Can I get a refund?
• How do I get a voucher?
• How do I use a voucher?
• Can I convert my voucher into a refund?
• I requested a refund but still haven’t received it. What should I do?

Cancellation and changes

• How do I cancel my trip?
• How to postpone my trip?
• How can I be sure that my flight hasn’t been canceled?

On board

• Which health measures are implemented on board?
• Do I have to wear a mask on board?
• Can I wear any type of mask?

Entry requirements and local regulations

• Which travel documents should I bring?
• When should I get tested for COVID?
• Do I need a French “vaccine pass” (“pass vaccinal”) to travel?
• I’m not vaccinated. Can I travel?