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Help Center French bee
Vouchers and refunds
Can I get a refund?
How do I get a voucher?
How do I use a voucher?
Can I convert my voucher into a refund?
I requested a refund but still haven’t received it. What should I do?
Cancellation and changes
How do I cancel my trip?
How to postpone my trip?
How can I be sure that my flight hasn’t been canceled?
Which health measures are implemented on board?
Do I have to wear a mask on board?
Can I wear any type of mask?
Entry requirements and local regulations
Which travel documents should I bring?
When should I get tested for COVID?
Do I need a French “vaccine pass” (“pass vaccinal”) to travel?
I’m not vaccinated. Can I travel?